Contact information

CONTACT US

Last Updated: July 2026

Contact The Cherees

Thank you for visiting The Cherees.

We're committed to providing excellent customer service and are here to assist you with any questions or concerns about your orders, products, shipping, returns, or your shopping experience.

If you need assistance, please don't hesitate to contact us using the details below.

Customer Support

Email:
support@thecherees.com

Website:
https://thecherees.com

Customer Service Hours

Our customer support team is available during the following hours:

Monday – Friday
9:00 AM – 5:00 PM (Australian Eastern Time)

Saturday & Sunday
Closed

Public Holidays
Closed

Response Time

We aim to respond to all customer enquiries within 24–48 business hours.

During busy periods, promotional events, or public holidays, responses may take slightly longer. We appreciate your patience and will reply as soon as possible.

Order Support

For faster assistance with an existing order, please include the following information in your email:

  • Your full name

  • Order number

  • Email address used for the purchase

  • A brief description of your enquiry

  • Photos (if reporting a damaged, defective, or incorrect item)

Providing these details helps us resolve your request more efficiently.

Frequently Asked Questions

Where do you ship?

We currently ship only to:

  • Australia

  • United States

How long does shipping take?

  • Order Processing: 1–3 business days

  • Estimated Delivery: 10–20 business days

As we work with trusted fulfilment partners through CJ Dropshipping, delivery times are estimates and may occasionally vary due to customs, carrier delays, or peak shipping periods.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 72 hours for tracking information to update after shipment.

Can I cancel my order?

Orders may only be cancelled before they have been processed or shipped.

If your order has already entered fulfilment, cancellation may no longer be possible. Please refer to our Refund & Returns Policy for further information.

My order arrived damaged or incorrect.

Please contact us within 7 days of receiving your order.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review your request and work with you to provide an appropriate resolution.

Business Enquiries

For partnership opportunities, supplier enquiries, wholesale requests, media enquiries, or other business-related matters, please contact us via email:

Email:
Support@thecherees.com

Our Commitment

At The Cherees, we are committed to:

  • Providing friendly and professional customer support.

  • Responding to enquiries as quickly as possible.

  • Being transparent about our policies and delivery times.

  • Resolving issues fairly and in accordance with applicable consumer protection laws.

Your satisfaction is important to us, and we appreciate the opportunity to assist you.

Thank you for choosing The Cherees.