Terms of sale

Last Updated: July 2026

Welcome to The Cherees. These Terms of Sale govern all purchases made through https://thecherees.com. By placing an order with us, you agree to these Terms of Sale, as well as our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and Cookie Policy.

1. About The Cherees

The Cherees is an online retail store that currently sells and delivers products to customers located in:

  • Australia

  • United States

By placing an order, you confirm that you have read and accepted these Terms of Sale.

2. Eligibility to Purchase

By placing an order, you confirm that:

  • You are at least 18 years of age, or you have permission from a parent or legal guardian.

  • You are legally able to enter into a binding agreement.

  • The information you provide during checkout is accurate and complete.

  • You are authorised to use the selected payment method.

3. Product Availability

All products displayed on our website are subject to availability.

In the event that an item becomes unavailable after your order has been placed, we reserve the right to cancel or modify the order. If payment has already been received, you will be offered:

  • A full refund, or

  • An alternative product (subject to your approval).

4. Pricing

All prices displayed on our website are subject to change without prior notice.

While we make every effort to ensure pricing accuracy, occasional pricing or typographical errors may occur.

If an error affects your order, we reserve the right to:

  • Correct the error.

  • Cancel the affected order.

  • Contact you before processing the order.

If payment has already been processed and you choose not to proceed, a full refund will be issued.

5. Payments

Payment must be successfully completed before an order can be processed.

We accept payment methods supported by Shopify at checkout.

All transactions are securely processed through trusted payment providers. We do not store your complete payment card information.

6. Order Acceptance

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

Your order is accepted only after:

  • Payment has been successfully verified.

  • The order has been processed.

  • A shipping confirmation has been issued.

We reserve the right to refuse or cancel any order where necessary.

7. Order Cancellations

Orders may be cancelled only before they have entered processing.

Once an order has been processed or dispatched, cancellation may no longer be possible.

If your order cannot be cancelled, you may still be eligible to request a return in accordance with our Return & Refund Policy.

8. Shipping & Delivery

Estimated delivery information is provided in our Shipping Policy.

Current estimated timeframes are:

  • Processing Time: 1–3 Business Days

  • Estimated Delivery: 15–20 Working Days

Delivery estimates are provided in good faith but cannot be guaranteed, as delays may occasionally occur due to factors beyond our reasonable control.

9. Risk of Loss

Responsibility for the goods passes to the customer upon successful delivery to the shipping address provided during checkout.

If a shipment is confirmed as lost during transit after investigation, we will provide an appropriate resolution in accordance with our Shipping Policy.

10. Returns & Refunds

Returns, replacements, and refunds are handled in accordance with our Return & Refund Policy.

Customers located in Australia continue to receive all protections provided under the Australian Consumer Law (ACL).

11. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, and pricing are accurate.

However:

  • Product colours may vary depending on your screen or device.

  • Packaging may differ from images displayed.

  • Minor variations between products may occur.

These differences do not necessarily indicate a defect.

12. Limitation of Liability

To the fullest extent permitted by law, The Cherees shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:

  • The purchase or use of products.

  • Delayed deliveries.

  • Product availability.

  • Website interruptions.

  • Third-party services.

Nothing in these Terms of Sale excludes or limits any consumer rights that cannot legally be excluded under applicable law.

13. Force Majeure

We are not responsible for delays or failures to perform our obligations where such delays result from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Customs delays

  • Transportation disruptions

  • Government actions

  • Public health emergencies

  • Power or internet outages

14. Governing Law

These Terms of Sale are governed by the laws of Australia.

Nothing in these Terms affects any mandatory consumer rights available under the laws applicable to your place of residence.

15. Changes to These Terms

We may update these Terms of Sale from time to time.

The latest version will always be published on this page with the updated "Last Updated" date.

Your continued use of our website after changes become effective constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions regarding these Terms of Sale, please contact us.

The Cherees

Website: https://thecherees.com

Email: Support@thecherees.com

Customer Support Response Time: 3–5 Business Days