Shipping policy

Last Updated: July 2026

Thank you for shopping with The Cherees.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://thecherees.com.

At this time, we only ship to customers located in Australia and the United States.

1. Shipping Destinations

We currently deliver to the following countries:

  • 🇦🇺 Australia

  • 🇺🇸 United States

We do not currently offer shipping to other countries.

2. Order Processing

Once your order has been placed and payment has been successfully received, we will begin preparing your order.

Processing Time: 1–3 Business Days

Orders are processed Monday through Friday, excluding weekends and public holidays.

During promotional periods, holidays, or high order volumes, processing times may be slightly longer.

3. Estimated Delivery Time

After your order has been processed, the estimated delivery timeframe is:

15–20 Working Days

Please note that delivery times are estimates only and are not guaranteed.

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Customs inspections

  • Carrier delays

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Unexpected transportation disruptions

We appreciate your patience if delays occur.

4. Shipping Rates

Australia

  • Standard Shipping: AUD 

  • Free Shipping on orders over AUD 

United States

  • Standard Shipping: USD 

  • Free Shipping on orders over USD

Shipping charges will be calculated and displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 72 hours for tracking updates to appear after your order has been shipped.

If you do not receive tracking information within a reasonable timeframe, please contact our customer support team.

6. Multiple Shipments

If your order contains multiple products, they may be shipped separately.

As a result:

  • Products may arrive on different dates.

  • You may receive multiple tracking numbers.

  • Delivery times may vary for individual items.

This is normal and does not indicate a problem with your order.

7. Customs, Duties & Taxes

Australia

Orders delivered within Australia generally do not incur additional customs duties or import charges.

United States

Orders shipped to the United States may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by U.S. Customs or local authorities.

Unless otherwise stated, these charges are the responsibility of the customer.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is provided:

  • We may not be able to update the address once the order has been processed.

  • Additional shipping charges may apply if the order needs to be re-shipped.

  • We are not responsible for delays or delivery failures resulting from incorrect address information.

If you notice an error, please contact us immediately after placing your order.

9. Lost or Delayed Shipments

If your order appears delayed:

  1. Check your tracking information.

  2. Allow additional time during busy shipping periods.

  3. Contact the shipping carrier if appropriate.

  4. Contact our customer support team if you require further assistance.

If a shipment is confirmed as lost during transit after investigation, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.

10. Failed Deliveries

If delivery cannot be completed because:

  • An incorrect shipping address was provided,

  • The parcel was unclaimed,

  • Delivery was refused,

the package may be returned or disposed of by the shipping carrier.

Additional shipping charges may apply if the order needs to be shipped again.

11. Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather

  • Customs processing

  • Public holidays

  • Transportation disruptions

  • Government restrictions

  • High seasonal demand

We appreciate your patience and understanding should these situations arise.

12. Damaged Parcels

If your package arrives damaged, please contact us within 7 days of delivery.

To help us investigate your claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of:

    • The damaged product

    • The packaging

    • The shipping label

We will review your claim and provide an appropriate solution in accordance with our Return & Refund Policy.

13. Shipping Restrictions

We reserve the right to decline or cancel orders where:

  • Shipping is unavailable.

  • Delivery restrictions apply.

  • Fraud is suspected.

  • Required by applicable law.

If an order cannot be fulfilled, any eligible payment received will be refunded.

14. Contact Us

If you have any questions about shipping or your order, please contact us.

The Cherees

Website: https://thecherees.com

Email: support@thecherees.com

Customer Support Response Time: 3–5 Business Days