Terms of service

Last Updated: July 2026

Welcome to The Cherees. These Terms of Service ("Terms") govern your access to and use of https://thecherees.com, including all products, services, content, and features available through our website.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue using our website.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement.

  • You will use this website only for lawful purposes.

2. Products & Services

The Cherees is an online retail store serving customers in:

  • Australia

  • United States

We make every effort to ensure that all products, descriptions, images, specifications, and prices displayed on our website are accurate. However, we do not guarantee that all information is completely free from errors or omissions.

Product colours may vary slightly depending on your device or monitor settings.

3. Account Registration

If you create an account with us, you agree to:

  • Provide accurate, current, and complete information.

  • Keep your account credentials secure.

  • Be responsible for all activities that occur under your account.

  • Notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts containing false or misleading information.

4. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not constitute acceptance.

We reserve the right to refuse or cancel any order for reasons including:

  • Product unavailability

  • Pricing or typographical errors

  • Payment issues

  • Suspected fraud

  • Violation of these Terms

  • Legal or regulatory requirements

If your order is cancelled after payment has been received, you will receive a full refund.

5. Pricing

All prices displayed on our website are subject to change without prior notice.

While we strive for accuracy, occasional pricing or typographical errors may occur.

If an error affects your order, we reserve the right to:

  • Correct the error.

  • Cancel the affected order.

  • Contact you before processing the order.

If payment has already been processed, we will provide a full refund if you choose not to proceed.

6. Payments

Payment must be successfully completed before your order can be processed.

Payments are securely processed through payment providers supported by Shopify.

For your security, we do not store your complete debit or credit card details.

7. Shipping & Delivery

Processing and delivery times are outlined in our Shipping Policy.

Current estimated delivery timeframe:

  • Processing Time: 1–3 Business Days

  • Estimated Delivery: 15–20 Working Days

Delivery estimates are provided in good faith but may occasionally vary due to circumstances beyond our reasonable control.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits or excludes any rights available to consumers under applicable consumer protection laws, including the Australian Consumer Law (ACL).

9. Acceptable Use

You agree not to:

  • Use our website for unlawful purposes.

  • Attempt unauthorised access to our systems.

  • Upload malicious software or harmful code.

  • Interfere with the security or operation of the website.

  • Copy, reproduce, distribute, or exploit website content without our written permission.

  • Use automated systems or bots to scrape website content.

Failure to comply with these Terms may result in suspension or termination of your access.

10. Intellectual Property

Unless otherwise stated, all content on this website, including but not limited to:

  • The Cherees name and logo

  • Website design

  • Text

  • Graphics

  • Icons

  • Images

  • Product descriptions

  • Branding

  • Original content

is owned by or licensed to The Cherees and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without our prior written permission.

11. Third-Party Services

Our website may use trusted third-party services, including:

  • Shopify

  • Payment processors

  • Google Analytics

  • Meta Pixel

  • Klaviyo

  • Shipping providers

These services operate under their own terms and privacy policies.

We are not responsible for the practices or content of third-party services.

12. Disclaimer

Our website and all products and services are provided on an "as is" and "as available" basis.

While we strive to provide accurate and up-to-date information, we do not guarantee that:

  • The website will always be available.

  • The website will be free from errors or interruptions.

  • Product information will always be completely accurate.

  • The website will always be free of viruses or other harmful components.

13. Limitation of Liability

To the fullest extent permitted by law, The Cherees shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Your use of our website.

  • Your inability to use our website.

  • Delays in delivery.

  • Technical failures.

  • Product availability.

  • Third-party services.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection laws.

14. Governing Law

These Terms are governed by the laws of Australia.

If you are a consumer residing in another jurisdiction, including the United States, you may also have rights under the mandatory consumer protection laws applicable to your place of residence.

15. Dispute Resolution

If a dispute arises, both parties agree to first attempt to resolve the matter through good-faith discussions.

If a resolution cannot be reached, the dispute may be resolved through the appropriate courts or dispute resolution processes available under applicable law.

16. Termination

We reserve the right to suspend or terminate access to our website without prior notice if:

  • These Terms are violated.

  • Fraudulent or unlawful activity is suspected.

  • Required by law.

  • Necessary to protect our customers or business.

Termination does not affect any rights or obligations that arose before termination.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this page with the updated "Last Updated" date.

Your continued use of our website after any changes become effective constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

The Cherees

Website: https://thecherees.com

Email: support@thecherees.com

Customer Support Response Time: 3–5 Business Days