Privacy policy

Last Updated: July 2026

Welcome to The Cherees ("The Cherees", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://thecherees.com.

This Privacy Policy is intended to comply with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information.

Personal Information

When you interact with our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely by our payment providers)

  • Order history

  • Customer service communications

  • Marketing preferences

For your security, we do not store your complete debit or credit card details.

Automatically Collected Information

When you browse our website, we may automatically collect information including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Time zone

  • Pages visited

  • Products viewed

  • Shopping activity

  • Website usage information

  • Referring website

This information helps us improve our website and customer experience.

2. How We Collect Information

We collect information when you:

  • Visit our website

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact customer support

  • Participate in promotions

  • Submit product reviews

  • Browse our website

  • Accept cookies

3. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Process payments securely

  • Deliver your purchases

  • Communicate with you about your orders

  • Respond to enquiries

  • Improve our products and services

  • Personalise your shopping experience

  • Detect and prevent fraud

  • Comply with legal obligations

  • Send marketing communications where you have provided consent or where permitted by law

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Improve website functionality

  • Analyse website traffic

  • Measure marketing performance

  • Improve user experience

  • Protect website security

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

For more information, please refer to our Cookie Policy.

5. Third-Party Services

To operate our website and provide our services, we work with trusted third-party providers, including:

  • Shopify (eCommerce platform)

  • Payment processors

  • Shipping providers

  • Google Analytics

  • Meta Pixel

  • Klaviyo (email marketing)

These providers may process your information only as necessary to perform their services and in accordance with their own privacy policies.

6. Marketing Communications

If you subscribe to receive promotional emails, we may send updates about:

  • New products

  • Promotions

  • Special offers

  • Store announcements

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our marketing emails or by contacting us directly.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to:

  • Complete transactions

  • Provide customer support

  • Meet legal, tax, and accounting obligations

  • Resolve disputes

  • Enforce our agreements

When your information is no longer required, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information.

While we take security seriously, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

9. International Data Transfers

Your information may be processed or stored in countries other than your own where our trusted service providers operate.

We take reasonable steps to ensure that your personal information remains protected in accordance with applicable privacy laws.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Withdraw consent where applicable

  • Opt out of certain marketing communications

  • Lodge a complaint with the relevant privacy authority

We will respond to valid requests in accordance with applicable laws.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Know what personal information we collect

  • Request access to your personal information

  • Request deletion of eligible personal information

  • Request correction of inaccurate personal information

  • Opt out of certain sharing of personal information for targeted advertising

  • Not receive discriminatory treatment for exercising your privacy rights

To exercise these rights, please contact us using the details below.

12. Do Not Sell or Share My Personal Information

The Cherees does not sell your personal information for monetary compensation.

Some online advertising technologies may be considered "sharing" under California law.

California residents may request to opt out of such sharing by contacting us using the details provided below.

13. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so that we can promptly remove the information where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

The Cherees

Website: https://thecherees.com

Email: support@thecherees.com

Customer Support Response Time: 3–5 Business Days